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Is Your Idea of Good Customer Service Holding Your Business Back?

Good customer service is not answering questions you should know the answer to. It’s also not finding out the answer if you don’t know it. Good customer service isn’t meeting someone with a hello and a smile when they walk into your store and good customer service is not giving them what they came in for,…

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Spotlight on Our Member: Congratulations to alley & vine

It’s been a big first year for alley & vine. They went from opening during a pandemic and building a name for themselves to being named Best New Restaurant by Diablo Magazine as part of their November food issue. Please join us in congratulating these amazing business owners. In December of 2020, the restauranteurs behind…

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President’s Message: It’s the Shop Local Season

We’re headed into November and while there are concerns about supply chain, store deliveries, and inflation consumer confidence rose. This could turn out to be a great holiday season! But we’d like to ask one thing of you… While we encourage everyone to support our Alameda businesses on Shop Small Saturday (the day after Black…

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Celebrating the Season of Local

We’re gearing up for another holiday season amid COVID. Luckily, the virus numbers are down, and people are venturing out more these days. It’s time to market the importance of shopping local or shopping small.  While Small Business Saturday is a good start, why stop there?  We need more than one day to celebrate how…

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Customer Engagement in 20 Minutes a Day. Seriously.

One of the most frequent complaints about the changes in marketing that have occurred over the last decade is the time required for customer engagement. Who has that kind of time to spend on social media?   You do.  It can be done in the time it takes you to wolf down your lunch. It can even be done while…

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President’s Message: October 25th

Get ready for it! We’re about to enter the busiest season of the year. From a personal perspective there are so many holidays and gatherings. And from a business perspective, many of us are worried about the 4th quarter push. Over the next several weeks, we’ll be providing the tools you need to make the…

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6 Things You’ll Miss Out On If You Don’t Improve Your Business Content

miss out on in business

Google wants content.   You want customers.   Customers come through Google.   What does that tell you about content?   In order to get more customers you need great content.   Not great in your eyes but great (aka valuable) in the eyes of your prospective and current customers. Google can’t ask each of your customers what they think about your offerings so instead it looks at…

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Chamber President’s Message: Support Your Local Chamber of Commerce Day

Wednesday is Support Your Local Chamber of Commerce Day. (And no, we didn’t make this up!) There are a lot of benefits to membership in the Chamber and we hope you are making the most of them. However, this year may be the most important time for you to examine your benefits and understand the…

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Local Business Takes on the Supply Chain Crisis

supply chain problems

The supply chain issues are daunting. We’re seeing predictions that the holiday shopping season will be marred by empty shelves and disappointed children. While the problems are serious, there are some businesses that will triumph in the face of adversity. This very well could be the best holiday season for them yet. If you are…

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