Skip to content

Tools for Being a Better Listener When Your Customers Aren’t in the Room 

Most of the time being a better listener means closing your mouth and not thinking about what you will say next. But the real listening help most small business owners need in today’s business climate is digital.   Why Being a Good Listener is Important  In addition to people feeling more valued when they believe you’re…

Read More

5 Great Lessons from Customer Service Mistakes

customer service

A cruise ship captain once said, “There’s always a weird person at your dinner table. If you’re sitting with several couples and you can’t figure out who the weird one is, chances are it’s you.”  The same can be true of customer service.  Every business is convinced they offer stellar service but if you can’t…

Read More

They Are NOT (All) Your Ideal Customer

Have you read Michael Port’s Book Yourself Solid? In it, he shares the importance of selecting an ideal customer or client–knowing who is best suited for, and needs, your offerings. He writes that this is one of the first things you should do because you don’t want to end up working with someone who’s not…

Read More

6 Ways to Build Long Lasting Customer Relationships

In this age of consumerism, there’s a choice for every product. You alone do not hold a monopoly on your product— customer is king. For a business to be sustained and stay viable, the customer must always come first. Keeping them happy and returning for more is the ultimate goal for any business and that…

Read More