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Is Your Business a Carmaker or a Carriage Maker?

Henry Ford didn’t invent the automobile. He didn’t invent the assembly line either, but he found a way to use the technology to place cars in the hands of a large percentage of the population who couldn’t previously afford them.    His less than egalitarian views of the customer are the kinds of things legends are made of. He’s believed to have said, “If I…

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